Privacy Policy

This Privacy Policy describes how SEFICO Packing processes personal data when you visit this website, request technical information, or otherwise interact with us. We are committed to protecting personal data in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, the "GDPR") and applicable national laws.

Our primary controller is the SEFICO Packing entity located at ul. Sosnowa 23, 44-240 Zory, Poland — our European headquarters and central film extrusion site. We also operate a regional manufacturing unit in Lityn, Vinnytsia Region, Ukraine, and a sales, R&D, and design office in Milan, Italy, which acts as a joint controller for inquiries originating in the Southern European market.

For any privacy-related request, you can write to us using the contact details at the end of this Policy.

We only collect personal data that is necessary for the purposes described below. The categories of data we process are:

• Contact details you submit through the Technical Specification Inquiry form — full name, company name, email address, and phone number.
• Technical parameters you submit alongside your inquiry — length, width, thickness, and material composition (vacuum barrier or shrink polymer).
• The content of any email correspondence and any attachments you choose to send us.
• Technical data automatically generated when you visit the site — IP address, browser type, referring page, and timestamps — collected by our hosting provider for security and operational logging.
• Aggregated usage data from analytics tools, where consent has been given (see the Cookies section).

We process personal data for the following purposes:

• To answer your technical specification inquiries and prepare commercial proposals.
• To send you product datasheets, samples, or quotations you have requested.
• To manage existing business relationships and to follow up with returning contacts.
• To operate the website, secure the service, and detect or prevent abusive use.
• To comply with our legal obligations, including accounting, tax, and food-contact compliance records.

Depending on the activity, we rely on the following lawful bases under Article 6 of the GDPR:

• Performance of, or steps preceding, a contract (Art. 6(1)(b)) — when you contact us to request a quotation, a sample, or technical assistance.
• Legitimate interest (Art. 6(1)(f)) — when we follow up on B2B inquiries, maintain ongoing business relationships, secure the service, or improve our products. Our interest is balanced against your rights, and you can object at any time.
• Consent (Art. 6(1)(a)) — for non-essential cookies and analytics tools, where consent applies.
• Legal obligation (Art. 6(1)(c)) — to retain invoices, tax documents, and similar records required by law.

We share personal data only with parties that help us deliver and support the website and our business. These parties act as processors under written instructions and are bound by appropriate confidentiality obligations. Current categories of recipients include:

• Our hosting and infrastructure providers, including Vercel Inc., which hosts the website.
• Google LLC and its affiliates — we use Google Sheets to record inquiries submitted through the contact form and Google services to deliver confirmation emails.
• Email and communication providers used by our sales, technical support, and operations teams.
• Web analytics providers, where this service is active and you have given consent.
• Professional advisors (auditors, lawyers, accountants) and competent authorities where required by law.

Some of the providers listed above are established outside the European Economic Area. Where this is the case, transfers take place either under a European Commission adequacy decision or on the basis of the Standard Contractual Clauses adopted by the European Commission, together with any supplementary technical and organisational measures required by applicable case law.

We retain personal data only for as long as needed to fulfil the purposes for which it was collected:

• Inquiries that do not lead to a business relationship: up to 24 months from your last contact, after which they are deleted or anonymised.
• Records connected to a commercial relationship: for the duration of the relationship plus the statutory retention periods required for accounting and tax purposes (typically 5 to 10 years).
• Server logs: limited periods set by our hosting provider, typically not exceeding 12 months.

Under the GDPR you have the right to: access your personal data; request correction or deletion; restrict or object to processing; withdraw consent at any time without affecting the lawfulness of processing carried out beforehand; and request the portability of data you have provided to us.

You also have the right to lodge a complaint with a supervisory authority — in Poland the President of the Personal Data Protection Office (UODO), in Italy the Garante per la Protezione dei Dati Personali, in Ukraine the Ukrainian Parliament Commissioner for Human Rights, and in Spain the Agencia Española de Protección de Datos (AEPD).

To exercise these rights, please write to us using the contact details below. We respond within the statutory time limit, normally one month.

We use strictly necessary cookies required to deliver the website. Where Google Analytics or a comparable analytics tool is active, we set additional cookies only after you accept them. You can withdraw consent or clear cookies through your browser settings at any time.

We apply appropriate technical and organisational measures — encryption in transit, access controls, and secure development practices — to protect personal data against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access.

We may update this Privacy Policy to reflect changes in our services, our processors, or applicable law. The "Last updated" date at the top of this page shows when the current version came into effect. Material changes will be communicated through this page.

For any question or request concerning your personal data, please write to us at info@sefico.com or to our headquarters address: SEFICO Packing, ul. Sosnowa 23, 44-240 Zory, Poland.